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Information for
parents

All you need to know about how Mable Therapy will be supporting your child.

We're here to support your child

Mable Therapy is a schools' therapy service, delivering counselling and speech and language therapy sessions directly to students, using our online platform. Sessions take place via video in the comfort of the school building, so there's no anxious trips to clinics. Each session is 1:1, with one of our experienced therapists. The Mable platform has creative resources, games and activities, all designed to give your child a fun, engaging experience of therapy.

Too many children are languishing on waiting lists, don't meet the criteria or are stuck seeing a therapist with the wrong specialism. By choosing Mable Therapy, your child's school is getting students the help they need, when they need it.

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"The therapist is lovely and a fantastic resource for our daughter who suffers from anxiety, depression, and low self-esteem. We get regular, appropriate, updates and I have seen my daughter respond and grow"

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Paul (Parent)

My daughter has made amazing progress since having weekly speech and language therapy with Julie Cota. She really enjoys the sessions, and always looks forward to ‘talking to Julie’ every week.

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Amanda (Parent)

Couldn’t recommend Mable enough. The three class for sleep training completely changed our house hold dynamics for the better 😀

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Jen (Parent)

As an adult you know there is work to be done but crucially from the child’s perspective, they are learning without realising and having a lot of fun along the way. The follow up reports and weekly exercises are detailed and add clear value.

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Claire (Parent)

Well organised, supportive, timely and thorough with reports. Highly impressed and happy to recommend them to my friends.

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Lilly (Parent)

Highly-qualified,
experienced therapists

All of our clinicians are DBS-checked, fully-qualified and have extensive experience in children’s therapy. Our robust recruitment process hires specialists based on qualifications, experience and personality. We don’t use trainees or volunteers, ensuring your child gets the highest standard of support. 

The right specialist
for your child

Our therapists are based across the UK meaning we have a varied network of specialists. Geography shouldn't be a barrier to seeing a therapists with the right specialism and with Mable it isn't.

Effective, transparent
communication

As a parent you can often feel ‘out of the loop’ when it comes to how school is supporting your child. With Mable, parents are given their own log-in, they receive notifications whenever their child has a session and they have access to all the same information as the school. 

Simple referral,
no waiting list

Local services are over-stretched and underfunded, meaning your child may have been sat on a long waiting list, desperately in need of support. Mable appointments are available within 48 hours and there’s no waiting time between the initial assessment and when they can start therapy. 

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Creative software,
for exploring ideas

We’ve done extensive research into how to engage children and designed our software to optimise their therapy sessions. Our creative platform has art resources, games and activities, aimed at all age groups. We use gifs, emojis, text chat and lots of other tools to make our platform a fun and exciting space where children can express themselves freely.

Fun, engaging,
low-anxiety sessions

For some children, the idea of having therapy can lead them to feel more anxious. By delivering therapy online, we make it more fun and it eliminates the need for visits to clinics. Our sessions have been carefully designed to motivate, enhance engagement and reduce anxiety, helping your child to start making progress more quickly.

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Your questions answered

Counselling FAQs

Speech and language FAQs

Why is my child having counselling?

Counselling can help children who are struggling with a range of issues such as anxiety, low self-esteem or friendship difficulties. If your child has been referred to counselling, then their school has identified them as someone who would benefit from having someone to talk to. 

Counselling is a safe space where the child can talk through their issues with an impartial, fully trained professional. It helps to build self-esteem and encourages self-expression, self-awareness and the development of good mental health strategies.

Do I have to pay anything?

Your school is funding the session with Mable Therapy, so you don’t need to pay anything. Some parents choose to fund more sessions for their child once the school’s sessions are complete and that’s very simple to do. For more information, click here.

Will I get the chance to speak to my child’s counsellor?

When your child starts counselling you will have the chance to speak to the counsellor and share any information you think would be helpful. If you would like to do this, please ask the school to let us know. If you have a message for the counsellor or would like to speak to them once counselling has begun, please contact us at info@mabletherapy.com

Can I attend the sessions?

As the sessions are confidential, you will not be able to attend. If you have any questions about the sessions, please let us know.

Will I receive any information about what my child is doing in their sessions?

You'll receive an email inviting you to create your own Mable account. Once you’ve created your account, you will receive updates about the sessions, for example when sessions are booked or cancelled. Counselling is a confidential service and we will not disclose what a child is talking about to their parents or school unless there is a safeguarding issue. This is an important part of counselling as it allows the child to feel safe to open up.

Will a member of staff be present?

A member of staff will help your child to get logged in and once the session has connected they will leave them to access the session privately. The school has provided us with a named supervisor who will be available for the duration of the session. If there are any technical issues or if they feel an adult is needed in the room, the counsellor will contact that named person.

What if my child says bad things about me?

All our counsellors are trained to listen without bias or judgement. We understand that family relationships can be difficult and at times young people will feel negatively towards their parents. Many of our counsellors are parents themselves and understand this first hand. Having a safe space to express these feelings could help your child to overcome some of their negative emotions and it’s likely to improve their relationships with their loved ones. Our counsellors will always support your child through family issues with discretion and sensitivity.

What if my child discloses a safeguarding issue?

If a safeguarding issue is raised our counsellor will not keep it confidential. They will adhere to the school’s safeguarding policy and immediately contact the school’s designated safeguarding lead.

Can I withdraw my consent?

In order to provide a high standard of clinical care, Mable Therapy will need to obtain information and consent from a child’s parents or carers. The information we collect is used for the administration of services to you and your child and for the purpose of keeping Mable Therapy’s clinical records accurate and up to date. Your child’s data is kept in accordance with the Standards of Conduct Performance and Ethics (SCPE) from the Health Care Professionals Council. When you give consent for us to process data, you have the right to withdraw that consent at any time. However, If you withdraw your consent, we won’t be able to provide therapy services or advice to you or your child.

Why is my child having therapy?

Your child might be struggling with their communication or attention skills, and this can sometimes affect their learning, social interactions or mental wellbeing. If your child has been recommended for speech and language therapy through school, they have been identified as someone who will benefit from a targeted intervention to support with this.

Do I have to pay anything?

Your school is funding the session with Mable Therapy, so you don’t need to pay anything. Some parents choose to fund more sessions for their child once the school’s sessions are complete and that’s very simple to do. For more information, click here.

How can I contact my child’s therapist?

You will be sent an email to register onto the Mable system. Once you have logged in you will be kept up to date with information about your child’s therapy and progress.  Sometimes therapists will send ideas and activities home for you to complete with your child.  You are always able to send a message to your child’s therapist directly through Mable. They will reply to you as soon as possible, usually within 48 hours.

Will I receive any information about what my child is doing in their sessions?

You will receive an email inviting you to create your own Mable account. Once you have created your account, you will be able to access your child's therapy notes and receive updates about the sessions, for example when sessions are booked or cancelled. After each session you will receive a report to show which targets were worked on and how your child has progressed. The therapist may also provide some short activities which can be carried out in between sessions, at home and in school. This is important in order for your child to use their new skills in real-life situations.

Will a member of staff be present?

Therapy sessions usually take place with a member of teaching staff, although for older children it may be more appropriate for them to access their sessions independently.

I want Mable Therapy specified on my child’s EHCP - can you help with this?

Yes, the Mable Speech and Language screener investigates all areas of speech and language development. Specialist subsets can be administered for children and young people with specific needs and the results of these can be reported for use in EHCP assessment.

Can I withdraw my consent?

In order to provide a high standard of clinical care, Mable Therapy will need to obtain information and consent from a child’s parents or carers. The information we collect is used for the administration of services to you and your child and for the purpose of keeping Mable Therapy’s clinical records accurate and up to date. Your child’s data is kept in accordance with the Standards of Conduct Performance and Ethics (SCPE) from the Health Care Professionals Council. When you give consent for us to process data, you have the right to withdraw that consent at any time. However, If you withdraw your consent, we won’t be able to provide therapy services or advice to you or your child.