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Terms & Conditions for Schools

  1. Who we are and when these conditions apply
    1. We are Mable Therapy Ltd (“we”, “us”, “our”), registered in England and Wales under company number 09529674 and have our registered office address at 1 Aire Street, Leeds LS1 4PR. We provide speech and language therapy and counselling services to children and young people (“services”). These Conditions apply to the provision of our Services to a school (“you”, “the school”) in order for us to support that school’s students (“users”).
    2. By booking services on our innovative online video platform (“platform”), you agree to comply with and be bound by these conditions. These conditions will form the basis of the contract between us (“contract”). We recommend that you print a copy of these conditions for future reference. If you do not agree to these conditions, you must not use our platform, and unfortunately, we will be unable to provide services to you and your users.

  2. Subscription terms and package flexibility
    1. By signing the Contract, the school agrees to subscribe to Mable Therapy services for a term of one year, commencing on the date of the contract’s execution. This subscription will automatically renew for subsequent one-year terms unless the school provides written notice of its intention not to renew 90 days before the end of the existing contract length. Our subscription model offers various packages tailored to meet the school's needs, the specifics of which are detailed in the sales contract. It is understood that the contents and benefits of these packages may evolve; hence, the school is encouraged to consult sales@mabletherapy.com for the most current information regarding subscription options and pricing.
    2. All invoices are payable within 30 days of the invoice date in full and clear funds to our nominated bank account. Time for payment shall be of the essence of the contract. If you fail to make a payment due to us by the due date, then, without limiting our other remedies under these conditions, you shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 2. B will accrue each day at 4% a year above the Bank of England's base rate from time to time. All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    3. Upon subscription activation and contract agreement, authorised users from the school are entitled to book therapy sessions via the Mable Platform for their designated users. (“session booking”).
    4. Please note that the subscription is binding and non-refundable once the contract is signed and the service term has commenced.

  3. Cancellations
    1. If you cancel a session booking via the Platform with more than 24 hours notice, you can reschedule the session for any time within the same week or use your appointed hours for another User or service within the same week. 
    2. If you or users fail to attend a session booking or cancel with less than 24 hours' notice, the session booking will be fully charged.
    3. In the unlikely event that our therapist cannot attend a session booking, you have the right to reschedule the session booking outside of your weekly allotment.
    4. If you or users arrive late for a session booking, the full price is still charged. We cannot guarantee that a full session booking will be delivered, as agreed-upon time slots must be adhered to.

  4. Supply of services by us
    1. We warrant that we shall supply the Services with all reasonable care and skill and that our therapists shall operate to high clinical and ethical standards. Our speech and language therapists are all members of the Royal College of Speech and Language Therapists and registered with the Health and Care Professionals Council (HCPC). Our counsellors are either members of the British Association for Counselling and Psychotherapy (BACP) or the National Counselling and Psychotherapy Society (NCPS).
    2. All adults who come into contact with users during the provision of the services have been subject to a clear, enhanced DBS check, and our therapists and counsellors have been thoroughly and appropriately vetted in accordance with the guidelines of their relevant professional body or association.

  5. Service requirements
    1. You shall cooperate with us in all matters relating to the services and provide us with such information and materials as we may reasonably require in order to supply the services in a timely manner.
    2. You must provide users with a private, quiet environment in which to receive the services in accordance with our reasonable requirements.
    3. You are responsible for managing the relationship between us and ensuring the proper participation and timely involvement of users and any other individuals necessary for our services.
    4. We reserve the right to refuse or discontinue providing the services to you/a user at any time if we deem it clinically inappropriate or are unable to deliver the services to a high standard. This includes if you/a user, or any other third party, such as parents/caregivers/school personnel, are abusive to our staff or therapists or do not adhere to these conditions.
    5. Session bookings are delivered via our platform. As such, users must have access to the appropriate hardware and software, as advised by us, in order for session bookings to run smoothly. Session bookings must take place using a PC, laptop or tablet and will not work on smartphones. The device being used must have a good specification, usually anything 5 years or newer should be fine. Users must join session bookings via the internet browser Google Chrome unless their device is an Apple iPad, in which case they should use Safari.
    6. It is the responsibility of the school to maintain a reliable, fast, stable, and secure internet connection and to meet any minimum technical requirements as we have been notified for the provision of the services. Any failure to meet such requirements may result in a failure to be able to use the services or receipt of a sub-optimal service quality, for which we shall not be liable. If the school’s internet connection is found to be weak or unstable, we reserve the right to discontinue the services at the affected location. In such cases, we will consult with you to seek advice regarding the continuation of further bookings for users at your site.
    7. We do not guarantee that our website and platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs, and applications to access our website and platform. You should use your own virus protection software.
    8. You are strongly recommended to carry out the advised technical test before your first session booking and before using a new device to access a session booking. We shall not be responsible for non-attendance, late arrivals or disruption to session bookings due to you experiencing technical problems with your device or internet connection, save where the technical problems are our fault, in which case you will be awarded the missed time added to your subscribed hours for the affected portion of the Session Booking into your account accordingly.

  6. Consent for therapy services
    1. Mable Therapy is committed to ensuring that therapy services are provided in a responsible and legally compliant manner, especially for Users under the age of 18. It is the responsibility of the School to secure, prior to the commencement of any therapy services, explicit parental or guardian consent for each User under 18 years of age who will be engaging in therapy sessions through the Mable Platform.
    2.  Upon the School's referral of a User for therapy services, Mable Therapy will issue a consent form to the email address provided by the School. The School must ensure that this form is completed and returned to Mable Therapy to signify consent.
    3.  Alternatively, the School has the option to upload a hard copy of the completed consent form directly to the User's account on the Mable Platform. This process is designed to safeguard the interests and well-being of the User and to comply with relevant legal and ethical standards. The School's failure to obtain and provide the necessary consent may result in the withholding of therapy services for the User in question.
  1. Account security
    1. In accordance with our instructions, you shall be required to appoint admin and supervisor users (“authorised administrators”) at the school, who will be subject to different permissions and will have access to different areas within the platform.
    2. You must ensure your platform login details and procure that those of authorised administrators and users are kept secure and that such information is treated as confidential. Such login details must not be disclosed to any other third party, and if you suspect that a third party does have knowledge of such login details, you must notify us immediately using the contact details at the end of these conditions.
    3. We have the right to disable login details at any time if, in our reasonable opinion, you, an authorised administrator or a user have failed to comply with any of the provisions of these conditions.
    4. If we have reasonable reason to believe there is likely to be a breach of security or misuse of the platform through your account or the use of any of your login details, we may notify you and require you to change your password(s), or we may suspend or terminate your account with us. 

  2. Ownership of content
    1. We are the owner and licensee of all intellectual property rights in our website and platform and in the material, content, and interactive games (“works”) published on them. Such works are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. The works are for the personal use of you/authorised administrators/users, and you/authorised administrators/users must not use or copy any part of the works for any other purpose.

  3. Insurance and limitation of liability
    1. During this contract, we shall maintain in force insurance policies with reputable insurance companies, against all risks that would normally be insured against by a prudent businessperson in connection with the risks associated with the provision of the services.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    3. Subject to clause 8. B:
      (a) we shall not be liable to you, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise, for any loss of profit, loss of use or corruption of software, data or information, or any indirect or consequential loss arising under or in connection with the contract; and
      (b) our total liability to you for all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), misrepresentation, restitution or otherwise, shall not exceed the total value of the subscription in the 12 months prior to the claim arising.
    4. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website and/or Platform or to your downloading of any content on it.
    5. Any digital content we supply via the platform does not constitute individual advice, and furthermore, we cannot guarantee that the skills and suggestions it provides will work personally for you, school personnel, or any of the Users. 

  4. Termination and suspension of services
    1. Without affecting any other right or remedy available to it, either party may terminate the contract with immediate effect by giving written notice to the other party if the other party commits a material breach of these conditions and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so.
    2. Without affecting any other right or remedy available to us, we shall be entitled to suspend the provision of the services to you and/or cancel session bookings, without liability to you, if:
      (a) you fail to pay any amount due to us under the contract on the due date for payment or
      (b) in our reasonable opinion, you have failed to provide a suitable environment for therapy, or you are affected by technical issues (which are not our fault), and consequently, the provision of services at that time is prejudicial to the session booking or otherwise to the delivery or ongoing delivery of services by us.
    3. Session bookings suspended or cancelled in accordance with 9.B shall be treated as late cancellations, and the provisions of clause 3.B shall apply.

  5. Consequences of termination
    1. On termination of the contract:
      (a) you shall immediately pay to us all of our outstanding unpaid invoices and interest and, in respect of any services supplied but for which no invoice has been submitted, we shall submit an invoice, which shall be payable by you immediately on receipt;
      (b) each party shall (upon request) return to the other all documents and materials belonging to the other party and
      (c) In the event of the School's termination in accordance with clause 9. A, we shall refund the remaining amount paid for any unspent hours as part of your subscription to you within 90 days. In the event of any other termination, unspent hours shall be non-refundable, and the full annual subscription amount will be retained.
    2. Termination of the contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the contract which existed at or before the date of termination.
    3. Any provision of the contract that expressly or by implication is intended to come into or continue in force on or after termination of the contract shall remain in full force and effect.

  6. Privacy and safeguarding
    1. We shall comply with all applicable data protection legislation when providing the services. How we use any personal data you give us is set out in our Privacy Notice, a copy of which can be found here: https://www.mabletherapy.com/privacy-policy
    2. A copy of our full safeguarding policy is available upon request.
  1. General terms
    1. Force majeure 
      Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
    2. Assignment and other dealings
      (a) We may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under the contract.
      (b) You shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of your rights and obligations under the contract.
    3. Confidentiality
      (a) Confidentiality lies at the heart of our code of professional conduct. Each therapist we use is accredited by and abides by the code of practice of their relevant professional body or association. 
      (b) Each party undertakes that it shall not at any time, disclose to any person any confidential information concerning the business, affairs, clients, students or suppliers of the other party, except as permitted by clause 12.C(c).
      (c) Each party may disclose the other party's confidential information:
      (i) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party's confidential information comply with clause 12.C; and
      (ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.(d) Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the contract.
    4. Entire agreement
      (a) The contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
      (b) Each party acknowledges that in entering into the contract, it does not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the contract. Nothing in this clause shall limit or exclude any liability for fraud.
    5. Waiver 
      A waiver of any right or remedy under the contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
    6. Severance 
      If any provision or part-provision of the contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this contract is deleted under clause 12.F, the parties shall negotiate in good faith to agree on a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
    7. Notices
      (a) Any notice or other communication given to a party under or in connection with the contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the main contact email address entered within the platform (in the case of the school) and to our email address set out below in clause 13 (in the case of us).
      (b) Any notice or communication shall be deemed to have been received:
      (i) if delivered by hand, at the time the notice is left at the proper address;
      (ii) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
      (iii) if sent by email at the time of transmission.
      Clause 12.G does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
    8. Variation 
      We may amend these conditions from time to time. We will publish any updated conditions on our Website and platform and you will be legally bound by the updated and amended conditions from the first time that you use the platform after we publish the changes. It is your responsibility to check these Conditions from time to time to verify any such updates or amendments.
    9. Third party rights 
      Unless it expressly states otherwise, the contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.
    10. Governing law and jurisdiction 
      The contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

  2. How to contact us
    1. If you have any queries regarding these conditions or our services, you can contact us as follows:

Contact us

By telephone: 0800 024 8646

By email: info@mabletherapy.com

By message sent via our website: https://www.mabletherapy.com/contact