Important Changes to Counselling Services at Mable
As of June 2025, Mable Therapy will be bringing its counselling service to a close. All counselling sessions delivered via the Mable platform will wind down, with platform access for private patients remaining open until 11th July to support any final arrangements.
We know how important continuity of care is — particularly for young people receiving mental health support — and we’re working closely with our counsellors to ensure a smooth and thoughtful transition for every family.
What does this mean for your child?
If your child is currently receiving counselling through Mable, their counsellor has been given the opportunity to continue working with families outside of the Mable platform. This may happen in one of two ways:
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Through a new service called Bywater Therapy
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Or via their own independent private practice
If your child’s counsellor continues with you, any future sessions will be arranged and booked directly with them, outside of the Mable platform.
Your counsellor will be in touch with you directly to discuss next steps.
SUPPORTING YOU BEYOND MABLE
About Bywater Therapy
Bywater Therapy is a new service created to continue supporting young people who have been receiving care through Mable. It is led by Dr Alexandra Barnett, a Chartered Counselling Psychologist registered with both the HCPC and BPS.
With over 20 years of experience working with children and adolescents, Dr Barnett is passionate about delivering consistent, compassionate, and high-quality psychological support.
Many of Mable’s counsellors may continue their work under Bywater Therapy, helping to maintain existing therapeutic relationships where possible.
FAQs
After your child’s final session on the Mable platform, all payment details will be securely deleted from our system.
Any future payments will be managed directly by your child’s counsellor or Bywater Therapy.
You’ll receive instructions from your counsellor if payment details need to be re-entered elsewhere.
Where possible, yes. Many counsellors are continuing their work privately or through Bywater Therapy. Your counsellor will confirm whether they’re able to continue working with your child.
Real-time use of Mable’s interactive tools and platform will stop, but your child will still receive PDF copies of any relevant session resources, where appropriate.
Yes! Our Speech and Language Therapy service is continuing and is unaffected by this change. If you’re interested in exploring this support for your child, please contact our team or visit mabletherapy.com.
While the sessions will take place on a different online platform (like Microsoft Teams), the quality of care, professionalism, and therapeutic relationship will remain the same. Your child will continue seeing their counsellor in a secure, familiar format — just outside of Mable.
All bookings and communication will now be handled directly by your child’s counsellor or through Bywater Therapy if you choose to book with them. They will let you know how to arrange appointments — either by email, a booking link, or another secure system.
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